Customer Experience Blog | Surveypal

Success story: How CivicInfo BC is safeguarding data privacy with Canadian-hosted surveys

CivicInfo BC is a government information hub in British Columbia, Canada. The incorporated, not-for-profit society functions as a data aggregator…

Success story: How Pakettipiste uses Surveypal to reshape the parcel locker delivery experience

In October 2018, Pakettipiste launched its parcel locker network by setting up their first locker station in Helsinki, Finland. By the end of 2019, the…

Using feedback to boost customer service leadership

In a time when customer service is considered a competitive advantage, unsatisfactory support is one of the main reasons why…

Are dynamic surveys the future? Yes, and here’s why

We’ve all heard it: surveys are boring. It’s safe to assume that if you are reading this article you’ve also…

Success story: How Surveypal helps Certego improve the experience at every customer touchpoint

Certego – the leading provider of physical security services in Finland handles on average 70000 service requests annually. Additionally, several…

A thank you note from our customer success team

Dear Surveypal customers, On behalf of the customer success team at Surveypal, I’d like to extend a warm thank you to each and every one of…

Put the customer experience on the agenda – the Level 10 Meeting™

More and more organizations prioritize the customer experience (cx) to differentiate from competitors and achieve growth. In the process of…

Surveypal’s (S)FTP integration just got even better

If you are using Secure File Transfer Protocol (SFTP) to facilitate data access and transfer between Surveypal and your service,…

Customer Service KPIs – The last guide you’ll need

According to research, 96% of consumers say customer service is an important factor in their choice of loyalty to a…