How to customize your surveys with your very own brand
Does your survey reflect your brand? In a time when effective marketing and branding have the power to differentiate you…
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Does your survey reflect your brand? In a time when effective marketing and branding have the power to differentiate you...
Using feedback to supercharge customer service QA
Are you using quality assurance to improve your customer service? As you exit the startup phase and start scaling your…
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What’s your employee effort score?
A few years back, the CEB (now Gartner) introduced the Customer Effort Score, a KPI which according to its creators outperforms…
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Supercharge key account management with customer feedback
Key account management or KAM is not a new concept; it was first introduced in the 1970’s and is more…
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5 tips to improve survey response rates
More and more organizations are using surveys as a tool to gather information from customers, employees, partners and other stakeholders…
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4 Employee Experience metrics to drive your HR initiatives
According to recent research, companies that excel at customer experience have 1,5 times more engaged employees than companies with poor customer…
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Join Surveypal at Zendesk’s conference Relate in San Francisco
Zendesk’s flagship user conference Relate is all for better customer experiences. On November 12-14, Surveypal will join more than 1,500…
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Customer effort score calculation and analysis
The Customer Effort Score is one of the most popular single-question customer metrics, alongside the traditional Customer Satisfaction measure and the NPS. Experts…
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The gateway to exceptional customer experience: Online appointment scheduling
In a time where the customer experience is overtaking price and product as the key brand differentiator, online appointment scheduling can…
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