
How to customize your surveys with your very own brand
Does your survey reflect your brand? In a time when effective marketing and branding have the power to differentiate you…
Read moreDoes your survey reflect your brand? In a time when effective marketing and branding have the power to differentiate you…
Read moreAre you using quality assurance to improve your customer service? As you exit the startup phase and start scaling your…
Read moreA few years back, the CEB (now Gartner) introduced the Customer Effort Score, a KPI which according to its creators outperforms…
Read moreKey account management or KAM is not a new concept; it was first introduced in the 1970’s and is more…
Read moreMore and more organizations are using surveys as a tool to gather information from customers, employees, partners and other stakeholders…
Read moreAccording to recent research, companies that excel at customer experience have 1,5 times more engaged employees than companies with poor customer…
Read moreZendesk’s flagship user conference Relate is all for better customer experiences. On November 12-14, Surveypal will join more than 1,500…
Read moreThe Customer Effort Score is one of the most popular single-question customer metrics, alongside the traditional Customer Satisfaction measure and the NPS. Experts…
Read moreIn a time where the customer experience is overtaking price and product as the key brand differentiator, online appointment scheduling can…
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