
How to draft a concise HR survey
If you’re an HR employee or manager, you know a significant part of your job is gathering data and organizing…
Read moreIf you’re an HR employee or manager, you know a significant part of your job is gathering data and organizing…
Read moreEverybody is talking about the importance of customer feedback and rightfully so. We know by now, there is value in…
Read moreIn business settings, customer retention is one of those terms that never goes out of style. Research shows that a 5% increase in…
Read moreRecent research suggests that acquiring a new customer is 5 times more expensive than reselling to an existing customer. So, are your…
Read moreYes, product quality matters. Yes, a competitive price will get you far. But, the data has spoken. According to Walker,…
Read moreAccording to Forrester’s CX Index, 73% of businesses name improving customer experience their top priority. Needless to say, in a time when the…
Read moreOver the last months we’ve been hard at work preparing for the General Data Protection Regulation, most commonly known as the GDPR. GDPR…
Read moreIf you are reading this, I’m sure you are aware that Zendesk built into their customer support ticketing system a…
Read moreOver the past couple of months we have been hard at work revamping and enhancing our customer support pages to…
Read more