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A happy and unhappy smiley face next to eachother

Everybody is talking about the importance of customer feedback and rightfully so. We know by now, there is value in...

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A happy and unhappy smiley face next to eachother

6 tips to create a successful customer feedback process

Everybody is talking about the importance of customer feedback and rightfully so. We know by now, there is value in…

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Customer retention management

How to achieve growth with customer retention management

In business settings, customer retention is one of those terms that never goes out of style. Research shows that a 5% increase in…

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Typewriter spool with feedback written in capital letters

What questions to ask in a customer satisfaction survey

Recent research suggests that acquiring a new customer is 5 times more expensive than reselling to an existing customer. So, are your…

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Satisfied, neutral, and unsatisfied smiley faces in a row

The importance of customer satisfaction

Yes, product quality matters. Yes, a competitive price will get you far. But, the data has spoken. According to Walker,…

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Top down view of a desk with a blank notepad and laptop

Measuring Customer Experience: A systematic approach

According to Forrester’s CX Index, 73% of businesses name improving customer experience their top priority. Needless to say, in a time when the…

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Text: Surveypal, GDPR, against a gray background

Surveypal is GDPR compliant

Over the last months we’ve been hard at work preparing for the General Data Protection Regulation, most commonly known as the GDPR. GDPR…

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Icons: phone, headset, tablet

Now we’re talking! SMS customer satisfaction surveys for Zendesk Talk

If you are reading this, I’m sure you are aware that Zendesk built into their customer support ticketing system a…

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Worker reclining at his desk with arms in air

Say yes to customer success! Front line tips to create a customer success plan

Over the past couple of months we have been hard at work revamping and enhancing our customer support pages to…

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customer experience management

Customer Experience Management: The cheat sheet

What is all the fuss about Customer Experience Management (CEM)? According to recent research, by the year 2020 customer experience will overtake price…

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