Customer Experience Management: The cheat sheet
What is all the fuss about Customer Experience Management (CEM)? According to recent research, by the year 2020 customer experience will overtake price…
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What is all the fuss about Customer Experience Management (CEM)? According to recent research, by the year 2020 customer experience will overtake price...
7 tips to ensure GDPR compliant surveys
The General Data Protection Regulation (GDPR) comes into play in the European Union in May 2018 and it fundamentally impacts the way…
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How Surveypal is ensuring GDPR compliance
At Surveypal, customer trust is at the core of everything we do. During the past years, we have been working…
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The impact of Customer Relationship Management on your business
The term Customer Relationship Management is very popular in business settings and for good reason. Ultimately, Customer Relationship Management, or…
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Surveypal for Salesforce: Integrated surveys for better customer experience
Customer feedback data has no place in an Excel sheet, it belongs in Salesforce. With this in mind, we are…
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Chat bots as customer service facilitators
Over the course of the past few years, technological advancements in the fields of business intelligence, artificial intelligence, and messaging…
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How to build a Voice of the Customer (VoC) program in 5 steps
The Voice of the Customer (VoC) has become an integral business component for customer-centric organizations. Voice of the Customer programs generate data…
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The importance of event experience surveys
Event experience surveys can be utilized during all the stages of an event and the analysis of the collected data…
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A Zendesk survey integration: Closing the feedback loop
Your relationship with your customers is nothing more than a series of interactions along the end-to-end customer journey. Therefore, the…
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