Instantly boost your HR game with employee pulse surveys
Employee pulse surveys are rapidly becoming the most popular tool to gather employee feedback. Companies are realizing the value of…
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Employee pulse surveys are rapidly becoming the most popular tool to gather employee feedback. Companies are realizing the value of...
Keeping tabs on workforce morale with employee satisfaction surveys
Employee satisfaction surveys are the first step towards assessing employee morale, satisfaction and engagement with the company. Unfortunately, the mere…
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How to calculate the ROI of a Voice of the Customer (VoC) program
Customer experience practitioners often ask the following question: “How do you measure the monetary value of a Voice of Customer…
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Voice of the Customer metrics: A guide to success
A Voice of the Customer program is in essence a process which allows your company to capture feedback from different channels, analyze,…
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Voice of the Customer (VoC) feedback sources
Today, business success depends on the development of customer-centric experiences. To that end, Voice of the Customer data delivers insights…
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Who Owns the Voice of Customer: Success Starts at the Top
Your ability to understand how to meet customer expectations has a significant impact on business strategy and overall success. A…
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Knowledge Defines the Customer Experience
Building a customer-centric organization is no walk in the park. It takes determination and commitment. But most of all it…
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Why you need to go on vacation to be there for your customers
It is summer time and your vacation is approaching. Yes, it is. And you deserve to go away for a…
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Celebrating 10 years at the forefront of Customer Experience
This past spring marked a very special occasion for all of us at Surveypal – our 10 year anniversary. As…
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