What is the employee Net Promoter Score® and why it matters
If you are invested in customer experience you are by now familiar with the Net Promoter Score (NPS) and the benefits of…
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If you are invested in customer experience you are by now familiar with the Net Promoter Score (NPS) and the benefits of...
Surveypal in 2016: A year in review
It’s been a year of challenges and opportunities but one this is certain, Suveypal has had a very exciting 2016….
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Surveypal launches Canadian-hosted survey platform
JANUARY 2017 Surveypal is investing in Canada to comply with Canadian data privacy laws SAN FRANCISCO, CA – January 3,…
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4 lessons Santa can teach you about Customer Experience
Christmas is right around the corner. The general merriment and enthusiasm are very hard to miss and kids around the…
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Why startups need to focus on the customer experience
Undeniably, exceptional customer experience correlates with growth. The previous statement is very important for start-ups because it allows for customer-driven scalability. Most…
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5 tips to get the most out of online surveys
Surveys are a valuable tool that generates actionable insights for any business. That is, if utilized correctly. It doesn’t take…
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Steve Jobs said it best, start with the Customer Experience
I was reminded of the importance of the customer experience while I was watching this video of Steve Jobs at…
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Net Promoter Score® (NPS) – what it is and why it matters
Why is everybody so obsessed with the Net Promoter® Score? Well, mainly because the NPS is a great indicator for…
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Winning secrets to Customer Delight
A rigid attitude might just be the antithesis of great customer service. Proving that they’re a company that knows how…
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