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If you are invested in customer experience you are by now familiar with the Net Promoter Score (NPS) and the benefits of...

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What is the employee Net Promoter Score® and why it matters

If you are invested in customer experience you are by now familiar with the Net Promoter Score (NPS) and the benefits of…

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Surveypal in 2016: A year in review

It’s been a year of challenges and opportunities but one this is certain, Suveypal has had a very exciting 2016….

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Hand holding a phone depicting a Surveypal customer satisfaction survey

Surveypal launches Canadian-hosted survey platform

JANUARY 2017 Surveypal is investing in Canada to comply with Canadian data privacy laws SAN FRANCISCO, CA – January 3,…

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Two children laying on carpet surrounded by wrapped gifts

4 lessons Santa can teach you about Customer Experience

Christmas is right around the corner. The general merriment and enthusiasm are very hard to miss and kids around the…

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Why startups need to focus on the customer experience

Undeniably, exceptional customer experience correlates with growth. The previous statement is very important for start-ups because it allows for customer-driven scalability. Most…

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5 tips to get the most out of online surveys

Surveys are a valuable tool that generates actionable insights for any business. That is, if utilized correctly. It doesn’t take…

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Steve Jobs said it best, start with the Customer Experience

I was reminded of the importance of the customer experience while I was watching this video of Steve Jobs at…

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Hand holding a phone depicting a Surveypal customer satisfaction survey

Net Promoter Score® (NPS) – what it is and why it matters

Why is everybody so obsessed with the Net Promoter® Score? Well, mainly because the NPS is a great indicator for…

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Three friends laughing in a coffee shop

Winning secrets to Customer Delight

A rigid attitude might just be the antithesis of great customer service. Proving that they’re a company that knows how…

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