Category: Blog

Tips, customer cases, and deep thoughts – a direct line to our flow of consciousness, from the Earth’s crust to your screen

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Parcel delivery experience

Success story: How Pakettipiste uses Surveypal to reshape the parcel locker delivery experience

In October 2018, Pakettipiste launched its parcel locker network by setting up their first locker station in Helsinki, Finland. By the end of 2019, the…

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Customer service leadership

Using feedback to boost customer service leadership

In a time when customer service is considered a competitive advantage, unsatisfactory support is one of the main reasons why…

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Dynamic survey

Are dynamic surveys the future? Yes, and here’s why

We’ve all heard it: surveys are boring. It’s safe to assume that if you are reading this article you’ve also…

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Certego Surveypal

Success story: How Surveypal helps Certego improve the experience at every customer touchpoint

Certego – the leading provider of physical security services in Finland handles on average 70000 service requests annually. Additionally, several…

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Surveypal customer success

A thank you note from our customer success team

Dear Surveypal customers,   On behalf of the customer success team at Surveypal, I’d like to extend a warm thank you to each and every one of…

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Level 10 Meeting

Put the customer experience on the agenda – the Level 10 Meeting™

More and more organizations prioritize the customer experience (cx) to differentiate from competitors and achieve growth. In the process of…

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Surveypal SFTP integration

Surveypal’s (S)FTP integration just got even better

If you are using Secure File Transfer Protocol (SFTP) to facilitate data access and transfer between Surveypal and your service,…

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customer service kpis

Customer Service KPIs – The last guide you’ll need

According to research, 96% of consumers say customer service is an important factor in their choice of loyalty to a…

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Surveypal Single Sign On

Secure access to Surveypal with Single Sign On

If you’re anything like us, you’re probably also tired of logging into and switching between multiple apps to get things…

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