How to customize your surveys with your very own brand
Does your survey reflect your brand? In a time when effective marketing and branding have the power to differentiate you…
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Using feedback to supercharge customer service QA
Are you using quality assurance to improve your customer service? As you exit the startup phase and start scaling your…
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What’s your employee effort score?
A few years back, the CEB (now Gartner) introduced the Customer Effort Score, a KPI which according to its creators outperforms…
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Supercharge key account management with customer feedback
Key account management or KAM is not a new concept; it was first introduced in the 1970’s and is more…
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5 tips to improve survey response rates
More and more organizations are using surveys as a tool to gather information from customers, employees, partners and other stakeholders…
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4 Employee Experience metrics to drive your HR initiatives
According to recent research, companies that excel at customer experience have 1,5 times more engaged employees than companies with poor customer…
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Customer effort score calculation and analysis
The Customer Effort Score is one of the most popular single-question customer metrics, alongside the traditional Customer Satisfaction measure and the NPS. Experts…
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The gateway to exceptional customer experience: Online appointment scheduling
In a time where the customer experience is overtaking price and product as the key brand differentiator, online appointment scheduling can…
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How to draft a concise HR survey
If you’re an HR employee or manager, you know a significant part of your job is gathering data and organizing…
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