Category: Blog

Tips, customer cases, and deep thoughts – a direct line to our flow of consciousness, from the Earth’s crust to your screen

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6 tips to create a successful customer feedback process

Everybody is talking about the importance of customer feedback and rightfully so. We know by now, there is value in…

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Customer retention management

How to achieve growth with customer retention management

In business settings, customer retention is one of those terms that never goes out of style. Research shows that a 5% increase in…

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Typewriter spool with feedback written in capital letters

What questions to ask in a customer satisfaction survey

Recent research suggests that acquiring a new customer is 5 times more expensive than reselling to an existing customer. So, are your…

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The importance of customer satisfaction

Yes, product quality matters. Yes, a competitive price will get you far. But, the data has spoken. According to Walker,…

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Measuring Customer Experience: A systematic approach

According to Forrester’s CX Index, 73% of businesses name improving customer experience their top priority. Needless to say, in a time when the…

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Say yes to customer success! Front line tips to create a customer success plan

Over the past couple of months we have been hard at work revamping and enhancing our customer support pages to…

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customer experience management

Customer Experience Management: The cheat sheet

What is all the fuss about Customer Experience Management (CEM)? According to recent research, by the year 2020 customer experience will overtake price…

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7 tips to ensure GDPR compliant surveys

The General Data Protection Regulation (GDPR) comes into play in the European Union in May 2018 and it fundamentally impacts the way…

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The impact of Customer Relationship Management on your business

The term Customer Relationship Management is very popular in business settings and for good reason. Ultimately, Customer Relationship Management, or…

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