6 tips to create a successful customer feedback process
Everybody is talking about the importance of customer feedback and rightfully so. We know by now, there is value in…
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Tips, customer cases, and deep thoughts – a direct line to our flow of consciousness, from the Earth’s crust to your screen
How to achieve growth with customer retention management
In business settings, customer retention is one of those terms that never goes out of style. Research shows that a 5% increase in…
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What questions to ask in a customer satisfaction survey
Recent research suggests that acquiring a new customer is 5 times more expensive than reselling to an existing customer. So, are your…
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The importance of customer satisfaction
Yes, product quality matters. Yes, a competitive price will get you far. But, the data has spoken. According to Walker,…
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Measuring Customer Experience: A systematic approach
According to Forrester’s CX Index, 73% of businesses name improving customer experience their top priority. Needless to say, in a time when the…
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Say yes to customer success! Front line tips to create a customer success plan
Over the past couple of months we have been hard at work revamping and enhancing our customer support pages to…
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Customer Experience Management: The cheat sheet
What is all the fuss about Customer Experience Management (CEM)? According to recent research, by the year 2020 customer experience will overtake price…
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7 tips to ensure GDPR compliant surveys
The General Data Protection Regulation (GDPR) comes into play in the European Union in May 2018 and it fundamentally impacts the way…
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The impact of Customer Relationship Management on your business
The term Customer Relationship Management is very popular in business settings and for good reason. Ultimately, Customer Relationship Management, or…
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