
Surveypal for Salesforce: Integrated surveys for better customer experience
Customer feedback data has no place in an Excel sheet, it belongs in Salesforce. With this in mind, we are…
Read moreTips, customer cases, and deep thoughts – a direct line to our flow of consciousness, from the Earth’s crust to your screen
Customer feedback data has no place in an Excel sheet, it belongs in Salesforce. With this in mind, we are…
Read moreOver the course of the past few years, technological advancements in the fields of business intelligence, artificial intelligence, and messaging…
Read moreThe Voice of the Customer (VoC) has become an integral business component for customer-centric organizations. Voice of the Customer programs generate data…
Read moreEvent experience surveys can be utilized during all the stages of an event and the analysis of the collected data…
Read moreYour relationship with your customers is nothing more than a series of interactions along the end-to-end customer journey. Therefore, the…
Read moreEmployee pulse surveys are rapidly becoming the most popular tool to gather employee feedback. Companies are realizing the value of…
Read moreEmployee satisfaction surveys are the first step towards assessing employee morale, satisfaction and engagement with the company. Unfortunately, the mere…
Read moreCustomer experience practitioners often ask the following question: “How do you measure the monetary value of a Voice of Customer…
Read moreA Voice of the Customer program is in essence a process which allows your company to capture feedback from different channels, analyze,…
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