Surveypal for Salesforce: Integrated surveys for better customer experience
Customer feedback data has no place in an Excel sheet, it belongs in Salesforce. With this in mind, we are…
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Chat bots as customer service facilitators
Over the course of the past few years, technological advancements in the fields of business intelligence, artificial intelligence, and messaging…
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How to build a Voice of the Customer (VoC) program in 5 steps
The Voice of the Customer (VoC) has become an integral business component for customer-centric organizations. Voice of the Customer programs generate data…
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The importance of event experience surveys
Event experience surveys can be utilized during all the stages of an event and the analysis of the collected data…
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A Zendesk survey integration: Closing the feedback loop
Your relationship with your customers is nothing more than a series of interactions along the end-to-end customer journey. Therefore, the…
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Instantly boost your HR game with employee pulse surveys
Employee pulse surveys are rapidly becoming the most popular tool to gather employee feedback. Companies are realizing the value of…
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Keeping tabs on workforce morale with employee satisfaction surveys
Employee satisfaction surveys are the first step towards assessing employee morale, satisfaction and engagement with the company. Unfortunately, the mere…
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How to calculate the ROI of a Voice of the Customer (VoC) program
Customer experience practitioners often ask the following question: “How do you measure the monetary value of a Voice of Customer…
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Voice of the Customer metrics: A guide to success
A Voice of the Customer program is in essence a process which allows your company to capture feedback from different channels, analyze,…
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