Voice of the Customer (VoC) feedback sources
Today, business success depends on the development of customer-centric experiences. To that end, Voice of the Customer data delivers insights…
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Tips, customer cases, and deep thoughts – a direct line to our flow of consciousness, from the Earth’s crust to your screen
Who Owns the Voice of Customer: Success Starts at the Top
Your ability to understand how to meet customer expectations has a significant impact on business strategy and overall success. A…
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Knowledge Defines the Customer Experience
Building a customer-centric organization is no walk in the park. It takes determination and commitment. But most of all it…
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Why you need to go on vacation to be there for your customers
It is summer time and your vacation is approaching. Yes, it is. And you deserve to go away for a…
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Accessing Real-time Feedback Data Straight from Zendesk – DealDash
DealDash is an online auction website serving more than 12 million registered shoppers and providing an exciting destination to discover…
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Mother’s Day special: 4 reasons why your mom is better at customer experience than you
Mother’s Day is approaching and, right about now, your mom is most likely in your thoughts. She is a wonderful…
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How to enhance incident management with a survey integration
Let me see if I can paint you a picture. It’s Friday morning. Coffee in hand you walk into the…
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The road to CEM is paved with integrations – Zendesk integration
The way you handle your customers can make or break your business. Simple, right? Consistently deliver exceptional customer experience, sit…
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How to make your feedback data work harder with a CRM survey integration
Customer relationship management (CRM) software is hyped for good reason. It enables organizations to build successful relationships with current and…
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