Category: Blog

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Hand holding a phone depicting a Surveypal customer satisfaction survey

Net Promoter Score® (NPS) – what it is and why it matters

Why is everybody so obsessed with the Net Promoter® Score? Well, mainly because the NPS is a great indicator for…

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Winning secrets to Customer Delight

A rigid attitude might just be the antithesis of great customer service. Proving that they’re a company that knows how…

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types of survey questions

6 best question types for customer feedback surveys

Customer feedback surveys are a useful tool which allows organizations to gather valuable insights from their customers. Feedback is crucial…

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How to Prevent Negative Customer Reviews with Feedback Automation

It’s pretty safe to assume you’re doing your best to make every experience customers have with your business as pleasant…

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