Tag: customer experience

experience gap

Bridging the gap between operational and customer experience data

The disparity between the experience a business delivers versus the experience its customers expect is commonly referred to as the…

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online meeting feedback surveys

The importance of online meeting feedback surveys

Over the last few months, the coronavirus pandemic has shifted the way we work and millions of people around the…

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what is experience management

A guide to experience management

Take a moment and think how much of your time you spend interacting with companies – whether working for them…

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Customer service leadership

Using feedback to boost customer service leadership

In a time when customer service is considered a competitive advantage, unsatisfactory support is one of the main reasons why…

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Dynamic survey

Are dynamic surveys the future? Yes, and here’s why

We’ve all heard it: surveys are boring. It’s safe to assume that if you are reading this article you’ve also…

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Surveypal customer success

A thank you note from our customer success team

Dear Surveypal customers,   On behalf of the customer success team at Surveypal, I’d like to extend a warm thank you to each and every one of…

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Level 10 Meeting

Put the customer experience on the agenda – the Level 10 Meeting™

More and more organizations prioritize the customer experience (cx) to differentiate from competitors and achieve growth. In the process of…

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customer service kpis

Customer Service KPIs – The last guide you’ll need

According to research, 96% of consumers say customer service is an important factor in their choice of loyalty to a…

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survey experience

Boost the survey experience with icon answer options

A successful customer feedback strategy is the backbone of the customer experience. If you’re looking to create a customer-centric organization,…

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