More than just a customer satisfaction
survey app for Zendesk

Transform your experience measurement into customer service leadership

Empower your support team to improve service quality & deliver a superior customer experience by capturing and analyzing feedback.

Zendesk Marketplace

A Zendesk feedback solution customized to your needs

Give your CS manager the insights to make smarter decisions, enable your agents to perform better, and provide your customers with the support experience they deserve.

Happier CS manager

Compare how different support channels perform

Email, telephone, social media, or live chat? Develop and deliver qualitative support in every single support channel your customers choose to contact you.

Better manage and coach your agents

Track agent growth and identify coaching needs by collecting agent-centric feedback.

Turn customer service from a cost center to a profit department

Pin down the cause of repeat issues and design operations that promote customer service efficiency and effectiveness.

Happier front-line agent

Enable real-time performance visibility

Provide your agents with a window into their own performance with agent-level dashboards and promote self-growth and friendly competition.

Strengthen team engagement and satisfaction

Reward hard work and promote agent recognition in social media.

Listen to what your agents have to say about your processes

Low customer satisfaction is often the result of not well-thought out processes and workflows. Give your front-line agents the opportunity to point out bottlenecks and areas for improvement.

Happier customers

Drive empathy in the customer experience

Customer service is one of the last human-to-human touch points in the customer journey. Achieve a deeper understanding of customer needs and bring empathy in your support environment.

Giving feedback doesn’t have to be boring

No more outdated surveys! Enhance the survey response experience, increase completion rates and get more reliable open feedback by introducing a dynamic and playful survey design.

Make things right with customers

Celebrate positive experiences or immediately react to real-time customer feedback and turn negative experiences around.

“Surveypal provides us a better way to tailor the feedback we’re sharing internally. We get much more accurate data about our agent performance to improve the customer experience.”

Mike Martello Zendesk system administrator at Venmo

Does this sound interesting?

Find out how Surveypal for Zendesk can transform
your customer service operations.

Take a closer look at what you
can do with Surveypal

Custom dashboards

Visualize your data and access key customer service metrics and KPIs in Zendesk Explore

Analyze your data wherever you want

Enable your data to seamlessly flow between the systems you already use – Surveypal, Zendesk, Power BI, Tableau, Slack, or any other tool

Share data reports with stakeholders

Make customer feedback data widely accessible to other departments in your organization and inject the voice of the customer into every aspect of your business

Measure what you care for

Use the same survey to measure the metrics of your choice. From NPS, CSAT, CES, and FCR to strategic questions – find out what your customers really think of your service.

Cross-channels survey deployment

Deploy feedback surveys in a variety of support channels such as email, SMS, live chat, or even in your support pages and tailor the content of the survey to reflect the channel your customers chose to interact with your customer care

Branded customized surveys

Let your brand shine through your surveys – personalize the style by adding logos, custom fonts, colors, and images

Create Zendesk tickets based on feedback

Don’t leave negative feedback lingering- automatically create tickets in Zendesk when you receive low feedback scores or ratings

Embed survey questions in the email body

Engage your customers from the get-go and increase response rates by embedding the first question of your survey in the bottom of every email

Safe and secure

Focus on what matters and we’ll make sure your survey data adheres to privacy regulations and is GDPR compliant.

Looking for an added layer of security? – Log into Surveypal via SSO.

Want to close the feedback loop in Zendesk?

Talk to a Zendesk expert to learn more