Give your customers the call center they deserve
Gather feedback from customers who receive support over the phone. Drill down on the most important call center KPIs and figure out how to boost call center agent performance.
Get CSAT feedback via text through Zendesk Talk
Our Zendesk Talk survey integration lets you trigger SMS CSAT surveys after the completion of a phone conversation and monitor customer satisfaction.
Track call center performance
Integrate Surveypal with Zendesk Talk, learn what your customers think about the support they receive and discover how to improve your daily operations.
Access feedback in your Zendesk ticketing system
Surveypal brings all the feedback data collected via a text survey back into your Zendesk ticketing system. This way you can access all customer data in the same platform you use to manage all other channels.